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Introduction
Welcome to Astra Resolutions. We specialize in providing insurance reminder services for vehicle, health, and life insurance policies. We are committed to protecting your privacy and handling your personal and sensitive information with the utmost care and security.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (astraresolutions.com) and mobile application.
Information We Collect
Personal Information
We collect information that you voluntarily provide when you:
- Create an account
- Add insurance policies and renewal details
- Set up reminders and notifications
- Contact our customer support
- Subscribe to our services
Sensitive Insurance Information
Important: We handle sensitive insurance data with enhanced security measures.
This may include:
Vehicle Insurance
- Vehicle registration number
- Policy number and details
- Insurance company information
- Premium amount and due dates
Health Insurance
- Policy holder information
- Policy number and coverage details
- Insurance provider information
- Renewal dates and premium details
Life Insurance
- Policy details and coverage amount
- Beneficiary information
- Premium payment schedule
- Policy term and maturity date
Automatically Collected Information
- Device information (model, OS, unique identifiers)
- App usage statistics and interaction data
- IP address and general location data
- Notification interaction data
How We Use Your Information
We use your information for the following purposes:
- Reminder Services: To send timely insurance renewal reminders
- Policy Management: To help you organize and track your insurance policies
- Personalization: To customize your experience and reminder preferences
- Customer Support: To respond to your inquiries and provide assistance
- Service Improvement: To enhance our app features and user experience
- Compliance: To meet legal and regulatory requirements
- Security: To protect against fraud and unauthorized access
Data Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share data only in these circumstances:
- Service Providers: With trusted partners who help us operate our services (cloud storage, analytics)
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, property, or safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Your Consent: When you explicitly authorize specific sharing
Note: We do not share your sensitive insurance details with third parties for marketing purposes.
Data Security
We implement robust security measures to protect your information:
- End-to-end encryption for data transmission
- Secure cloud storage with access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication for sensitive operations
- Data anonymization where possible
- Regular employee privacy training
While we implement strong security measures, no system is 100% secure. We continuously work to enhance our security practices.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Export: Receive your data in a portable format
- Objection: Object to certain data processing activities
- Restriction: Request limitation of data processing
- Consent Withdrawal: Withdraw previously given consent
To exercise these rights, contact us using the information below.
Push Notifications and Reminders
Our app uses push notifications to send you:
- Insurance renewal reminders
- Policy expiration alerts
- Premium payment due dates
- Service updates and maintenance notices
- Security alerts
You can manage notification preferences in your device settings or within the app.
Data Retention
We retain your information only as long as necessary:
- Active Accounts: Data retained while your account is active
- Inactive Accounts: Data deleted after 24 months of inactivity
- Legal Requirements: Some data retained to comply with laws
- Backup Data: Securely deleted within 90 days
International Data Transfers
Your data may be processed in countries other than your residence. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions where applicable
- Binding corporate rules
- Other approved transfer mechanisms
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect information from children under 16. If we discover such data, we will delete it immediately.
Changes to This Policy
We may update this policy periodically. We will notify you of significant changes through:
- In-app notifications
- Email communications
- Website announcements
- Updated "Last Updated" date
Continued use of our services after changes constitutes acceptance of the updated policy.
Google Play Store Compliance Compliant
This Privacy Policy meets Google Play Store requirements including:
- Complete disclosure of data collection and usage
- Transparency about data sharing practices
- Clear information about user rights
- Details about security measures
- Contact information for privacy inquiries
- Compliance with data safety section requirements
Our app follows Google's User Data policy and all Play Store developer guidelines.
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